At UpCare, we want you to be fully satisfied with your purchase. Please read our policy below:

1. Return Eligibility

• Returns are accepted within 7 days of delivery.

• Products must be unused, unopened, and in original packaging.

• Items showing signs of use or tampering will not be eligible.

2. Damaged or Wrong Product

• If you receive a damaged or incorrect product, please email us within 48 hours at support@upcare.in with order details and photos.

3. Refund Process

• Once we receive and inspect the returned product, a refund will be processed within 7–10 business days via the original payment method.

• Shipping charges (if any) are non-refundable unless the return is due to our error.

4. Non-returnable Items

• Used skincare products cannot be returned due to hygiene concerns.